What the hospital was dealing with
Veda Network was using an off-the-shelf video conferencing tool that was not built for clinical use. Call drops during consultations occurred 32% of the time on 4G connections in tier-2 cities. There was no integrated prescription workflow — doctors would write prescriptions in a text email and send it to a receptionist, who then manually typed it into a WhatsApp message and sent it to the patient. This added 20–40 minutes to every consultation cycle and created a compliance and audit risk.
The platform had no queue management. Patients joined calls at random times, and doctors routinely had overlapping sessions or idle gaps. There was no digital audit trail for prescriptions, which is required under Indian Telemedicine Guidelines 2020.
How Goolk AI approached it
Goolk AI engineered a purpose-built WebRTC teleconsultation platform with TURN server fallback architecture — designed to maintain call quality on Indian mobile networks from 2G to 5G.
Smart Queue System: Patients receive a queue token on booking. The system notifies them via WhatsApp when their doctor is 3 minutes away, so they join exactly on time.
Integrated Prescription Canvas: Doctors write prescriptions directly inside the video call interface. The canvas includes drug-drug interaction warnings, pre-loaded drug databases, and digital signature integration.
Automated Delivery: Within 60 seconds of the call ending, the prescription PDF is auto-generated, digitally signed, and pushed to the patient via WhatsApp and email simultaneously.
Compliance Architecture: All consultations are logged with timestamps, doctor credentials, and prescription metadata — fully compliant with Indian Telemedicine Guidelines 2020 for audit purposes.
Measured results at 90 days
Within 60 days, daily consultation capacity grew from 40 to 150+ sessions without adding a single additional receptionist. Call completion rates rose from 68% to 97%, directly attributable to the TURN server fallback architecture.
Patient wait times dropped to under 2 minutes via the queue management system. The platform is now compliant with Indian Telemedicine Guidelines for all digital prescription audits. Veda Network expanded their registered doctor panel by 40% within 3 months — confident the infrastructure could handle the load.
ROI driven by 3.5× consultation capacity growth without proportional headcount increase.
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What we built it with
How we delivered it
WebRTC pipeline architecture
Designed the media server topology with TURN/STUN fallback. Load-tested on simulated 3G, 4G, and 5G network conditions across 10 Indian cities.
Prescription canvas & drug DB integration
Built the digital prescription interface with ICD-10 coding, drug interaction warnings, and PKI digital signature flow.
Queue engine, WhatsApp & compliance review
Built the smart queue notification system. Integrated WhatsApp PDF delivery. Compliance audit with a telemedicine legal consultant.
Our daily consultation volume scaled 3.5x within two months. The compliance-first architecture saved us months of audit preparation. We now have a platform we can actually trust for regulated teleconsultation.Chief Technology OfficerVeda Telehealth Network
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